Frequently Asked Questions (FAQ)
Company Profile & Legitimacy:
Is LGT a legitimate Microfinance institution?
Yes. LGT operates legally as a credit-only microfinance provider under a Letter of No Objection issued by the Central Bank of Kenya.
When was LGT established?
LGT launched operations with the opening of its flagship branch in Likoni in July 2019.
How many branches does LGT operate?
As of January 2026, LGT has a network of 40 branches across multiple Kenyan counties.
Loan Eligibility & Requirements:
Who qualifies as a target client for LGT?
LGT serves low-income entrepreneurs operating within the informal sector. Your business must be situated in a permanent, fixed location.
What are the requirements for the LGT Business Boost loan?
To qualify for a loan, you must meet the following criteria: Run a business that has been operational for at least 6 months in a permanent location, provide an original National ID card, present proof of business ownership, and possess an active Safaricom line used consistently for at least 12 months.
Is collateral mandatory to secure a loan?
No upfront collateral is needed for approval. However, you must list specific personal household and business assets during registration and sign an authorization form. This grant allows LGT to repossess and sell those items to recover funds if you default
Application Process & Payout:
Can I apply for a loan online or through an app?
No. LGT does not have a digital lending app. They use a personalized, face-to-face lending model. A loan officer will visit your business location to discuss available options. If you meet the criteria and accept the terms, you will complete physical application forms, and funds will be sent to you within one hour.
What are the steps in the LGT application process?
In-Person Visit: A loan officer evaluates your business and explains the terms.
Paper Application: You fill out and sign the required physical documents on-site.
Quick Payout: Approved funds are transferred to you within 60 minutes.
Do I need a physical visit from a Loan Officer for future loans?
No, returning customers do not need to come into the office or sign new paperwork. Simply pay the Kshs. 200.00 repeat loan fee, and that payment will serve as your official application and agreement to the loan terms.
Loan Features, Rates & Repayments:
What types of loans does LGT provide?
No. LGT does not have a digital lending app. They use a personalized, face-to-face lending model. A loan officer will visit your business location to discuss available options. If you meet the criteria and accept the terms, you will complete physical application forms, and funds will be sent to you within one hour.
What are the interest rates and repayment terms?
Interest Rate: A flat rate of 30% applies to all disbursed loans, regardless of the tenure.
Repayment Period: Terms span between 15 and 60 days, determined by the borrowed amount.
How do I make my loan repayments?
Repayments are processed through mobile money. Use M-Pesa Paybill 271778 and enter your National ID Number as the account number.
Are there any undisclosed fees?
No. LGT maintains complete transparency. Every applicable cost is clearly detailed in the terms and conditions.
Are late payment penalties applied?
Yes. Overdue loans incur a penalty fee of 2% on the remaining unpaid balance until the debt is fully cleared.
What are the consequences of missing a daily payment?
If you miss a daily payment, a Kshs. 30.00 penalty will be charged and automatically added to your total outstanding loan balance.
Support & Business Services:
Does LGT offer financial education?
Yes. Every loan includes free financial literacy training. This features individual business mentoring from loan officers alongside community-based group workshops focusing on bookkeeping and inventory control.
Careers & Employment:
Are job openings available at LGT?
Yes. LGT is currently recruiting for several positions: Marketing Interns, Loan Officers, Debt Collection Officers, and Field Team Leaders. Interested candidates can view the job descriptions in the Careers section and submit their CVs to hr@lgtcredit.co.ke.